Food supplement - not a medicine. Sold by Luminousneck Pty Ltd, Melbourne VIC, Australia.

Privacy Policy

Last updated:

This Privacy Policy describes how Luminousneck Pty Ltd (ABN 47 832 109 564) ("we", "us" or "our"), located at 142 Collins Street, Melbourne VIC 3000, Australia, collects, uses, discloses and protects personal information in connection with the website luminousneck.world and the sale of Lumile Solution.

We are committed to complying with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect personal information you provide directly to us, including:

  • Order form submissions: your full name and phone number when you submit an order request.
  • Contact form submissions: your name, email address and message content.
  • Technical data collected automatically: IP address, browser type, pages visited and timestamps via cookies and similar technologies (subject to your cookie preferences).

2. How We Use Your Information

We use your personal information to:

  • Process and confirm your order by telephone;
  • Arrange delivery to your nominated address;
  • Respond to enquiries submitted via the contact form;
  • Improve our website and user experience through anonymised analytics;
  • Deliver relevant advertising (only where you have given consent).

3. Legal Basis for Processing

We collect and process personal information on the following bases:

  • Contract performance: to fulfil your order and deliver the product.
  • Legitimate interests: to operate and improve our business in a way that does not override your rights.
  • Consent: for analytics and marketing cookies (which you may withdraw at any time via the Cookie Settings panel).

4. Sharing and Disclosure

We do not sell your personal information. We may share it with:

  • Courier and logistics providers solely for the purpose of delivering your order;
  • Google LLC via Google Ads conversion tracking, Google Analytics and Google Maps (see section 10);
  • Law enforcement or regulatory authorities where required by law.

5. Data Security

We implement reasonable administrative, technical and physical safeguards to protect your personal information against unauthorised access, loss or misuse. Our website uses HTTPS encryption for all data transfers.

6. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

  • Access the personal information we hold about you;
  • Request correction of inaccurate or incomplete information;
  • Request deletion of your information (subject to our legal obligations);
  • Withdraw consent for analytics or marketing cookies at any time via the Cookie Settings banner;
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au if you believe we have not handled your information appropriately.

To exercise your rights, contact us at info@luminousneck.world.

7. International Data Transfers

Some third-party services we use (including Google) may process data on servers located outside Australia. Where this occurs, we ensure appropriate protections are in place consistent with the Australian Privacy Principles.

8. Retention Periods

Order and contact records are retained for a period necessary to fulfil the purpose of collection and to comply with applicable legal and tax obligations, typically no longer than seven years. Cookie data retention varies by cookie type and is described in our Cookie Policy.

9. Children's Privacy

Our website and products are intended for adults aged 18 and over. We do not knowingly collect personal information from minors. If you believe a minor has submitted information, please contact us immediately.

10. Third-Party Services

Our website integrates the following third-party services that may process personal data:

  • Google Ads Conversion Tracking: helps us measure the effectiveness of our advertising. Uses cookies including _gcl_au and _gcl_aw. Subject to your consent.
  • Google Analytics: anonymised site usage analysis. Uses cookies including _ga, _gid, _gat. Subject to your consent.
  • Google Maps API: embedded map on our Contact page, subject to Google's Privacy Policy at policies.google.com/privacy.
  • Google Consent Mode v2: controls the behaviour of Google tags based on your cookie preferences.

11. Cookies

We use cookies and similar tracking technologies. Please see our Cookie Policy for full details and opt-out options.

12. Policy Updates

We may update this Privacy Policy from time to time. Material changes will be indicated by an updated "Last updated" date at the top of this page.

13. Contact

For any privacy-related queries or to exercise your rights:
Luminousneck Pty Ltd
142 Collins Street, Melbourne VIC 3000, Australia
Email: info@luminousneck.world
Phone: +61 3 9876 5432